Quality Coordinator job in Qatar. Are you looking for a position as a Quality Coordinator job in Qatar? QATAR AIRWAYS offers QAR 15-25 hourly for the Quality Coordinator position. The Quality Coordinator position is open at the Customer Contact Centre’s Department in Doha, Qatar. The position is accountable for tracking and analyzing client interactions across all available channels of contact to guarantee high-quality support at all times. Increase positive interactions with customers through the use of corrective strategies and the sharing of useful feedback between agents and managers. Align with the company’s objective of providing an exceptional experience to our valued passengers by working directly with line managers and team leaders to generate tangible improvements in customer service and department productivity.
Four airplanes marked the beginning of our tale. Now, with 12 distinct companies operating as one, we consistently exceed expectations. We’ve experienced rapid expansion, smashed records, and established new norms. The prospect of failing doesn’t make us pause. A remarkable tale of maturation and persistence.
- Quality Coordinator job
Salary Quality Coordinator job :
- QAR 15-25 per hour
Job Responsibilities and Overview:
- Review all customer service interactions (phone, chat, email, and social media) on a regular basis and escalate any problems you find.
- Evaluate representative effectiveness in light of established quality measures and service benchmarks. Find ways to better serve your customers and make necessary changes.
- Agents should be given timely and specific comments on their encounters, outlining both their successes and areas for growth.
- Provide helpful guidance and training to agents so that they can develop their interpersonal and problem-solving abilities. Motivate agents to give their best efforts by fostering an upbeat, progressive workplace.
- Metrics for agent performance, both individually and as a group, should be monitored and recorded.
- Determine the factors influencing CC performance and customer satisfaction by analyzing collected data.
- Develop corrective action plans for underperforming agents in collaboration with line supervisors and the Quality and training Officer & Manager.
- Collaborate with your supervisor to build effective plans and training courses that will help your agents grow.
Qualification/ About the Applicant
- Minimum of three years’ experience in the field, along with a high school diploma, vocational diploma, or equivalent (kind of diploma based on role), OR a bachelor’s degree, or equivalent, and a minimum of two years’ experience in the field.
- Fluency in English; background in ticketing and reservations preferred.
- Working knowledge of quality assurance and coaching practices in a call center or other customer service setting.
- Solid familiarity with the fundamentals of providing excellent service to customers.
- Possessing a sharp eye for detail and exceptional analytical and problem-solving skills.
- Superior verbal and written communication skills, including the capacity to offer helpful criticism
- November 30, 2023
- To apply for this job position
- Please send your cover letter and resume through our online application method.
- Applicants can apply directly by clicking on the apply button.
- Press the “Apply”
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