Team Lead job in Pakitan

  • Full Time
  • Pakistan
  • Posted 1 year ago
  • 50000-60000 PKR / Month
  • Applications have closed

Team Lead job in Pakitan. Looking for a position as a Team Lead job in Pakitan? CLOUDWAY offers PKR 50000-60000 monthly for the Team Lead position. To head up the Billing department of our worldwide Customer Success team, we need someone who is experienced, detail-oriented, technologically knowledgeable, and extremely motivated. Your responsibilities will include supervising a group of 12-15 Billing Executives who are committed to delivering outstanding service to our international clientele. You’ll need to be quick and accurate when answering questions from customers about billing, discounts, promo codes, and account verification. To ensure billing accuracy and consistency, you will work cross-functionally with various departments like Marketing, Affiliates, Finance, and Revenue Operations. Take charge of the billing department’s day-to-day activities and sort out any questions or problems that customers may have with their bills..

Job Title:

  • Team Lead job

Salary:

  • PKR 50000-60000 Monthly

Job responsibilities and duties:

As a worker, you will have to do and be responsible for the following:

  • Take charge of the billing department’s day-to-day activities and sort out any questions or problems that customers may have with their bills.
  • Create standard operating procedures (SOPs) for billing and abuse prevention and keep them up to date.
  • Develop plans to boost efficiency and output within the team, which will ultimately lead to happier, more loyal customers.
  • Identify individual growth opportunities and manage team performance through weekly one-on-one reviews and quarterly OKRs.
  • Inform upper management of billing data and patterns, and suggest changes for better performance.
  • Check monthly invoices for accuracy and reconcile custom discounts with the technical team.
  • Make well-timed suggestions for enhancing billing goods and procedures to lessen staff burden and boost patron satisfaction.
  • Keep an eye on the amount of money that is owed each month and take steps to collect it.
  • Collaborate with upper management to plan and execute training initiatives for both new hires and the Billing Team’s continuous professional growth.

Application Deadline

  • June 28, 2023
Applying Criteria

To apply for this job, please send your resume and cover letter through our online application site.

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Place of Work
  • Pakistan
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