Service Desk Analyst job in Australia

  • Full Time
  • Australia
  • Posted 1 year ago
  • 20-30 AUD / Hour
  • Applications have closed

RESERVE BANK OF AUSTRALIA

Service Desk Analyst job in Australia.  Looking for a position as a Service Desk Analyst job in Australia? RESERVE BANK OF AUSTRALIA offers AUD 20-30 hourly for the Service Desk Analyst position. The Reserve Bank of Australia relies heavily on technology to achieve its policy and operational goals. Work in the Bank’s Information Technology (IT) department and gain valuable experience working with Australia’s most vital core IT platforms; the success of the country depends on their safety, reliability, and efficacy. As a Service Desk Analyst in the IT department, it is your job to handle incoming service requests, investigate and determine the cause of events, provide assistance, and escalate complex cases as needed.
Work closely with other Analysts and report to the Service Desk Team Lead (who should be a Manager) in this rewarding opportunity to join a high-performing team comprised of experts with a shared commitment to delivering exceptional support for our IT infrastructure. We are creative problem solvers who are really interested in how things operate.

Job Title:

  • Service Desk Analyst job

Salary for Service Desk Analyst job:

  • AUD 20-30 per hour

Job responsibilities and duties:

As a worker, you will have to do and be responsible for the following:

  • Expertise with ServiceNow Active Directory, group policies, and Microsoft Exchange, Windows 10, and Office 365 operating systems.
  • Knowledge of Antivirus, Citrix, VPN, TCP/IP, and LAN/WAN environments and technologies, as well as familiarity with client-facing devices (desktops, laptops, etc.), is desirable.
  • Successful candidates will have at least two years of experience working in a similar capacity at an IT Service Desk and will want to spend the following year or so honing their skills in first and second-level support before moving on to other possibilities in IT.
  • Certification from IT Infrastructure Library (ITIL), Microsoft (MCSE, MCP), or Cisco is highly desirable.

Application Deadline

  • June 20, 2023
Applying Criteria

To apply for this job, please send your resume and cover letter through our online application site.

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Place of Work
  • Australia
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