Service Desk Agent job in New Zealand

  • Full Time
  • New Zealand
  • Posted 11 months ago
  • 30-40 NZD / Hour
  • Applications have closed

Service Desk Agent job in New Zealand. Looking for a position as a Service Desk Agent job in New Zealand? TELETRAC NAVMAN offers NZD 30-40 hourly for the Service Desk Agent position. Teletrac Navman is a SaaS company that uses GPS tracking to give business owners peace of mind over the whereabouts of their mobile assets. We have an opening for a Service Desk Agent in our Rosedale, Auckland location. Whether you have a history in customer service or you’ve worked at a help desk before, this position will allow you to expand your knowledge and expertise in both areas. Use appropriate diagnostic tools to resolve issues with Teletrac Navman’s proprietary software and hardware.
Respond to customer questions and resolve problems with the Teletrac Navman hardware and software. Expertise in fixing computer issues; must be comfortable with PCs and Microsoft Office (Word, Excel, and Outlook).

Job Title:

  • Service Desk Agent job

Salary:

  • NZD  per hour

Job responsibilities and duties:

As a worker, you will have to do and be responsible for the following:

  • Using the appropriate tools, diagnose issues with the proprietary software and hardware used by Teletrac Navman.
  • Offer assistance and support on a technical level in response to customer questions and problems about the software and hardware applications offered by Teletrac Navman.
  • Addresses and resolves issues as well as requests; documents all incidents as well as requests; engages the Advanced Technical Support team to resolve incidents that are outside the boundaries of their abilities or knowledge.
  • Take and manage an average of twenty calls from customers each and every day.
  • Take care of incoming client questions in a timely manner via email and chat.
  • Take ownership of new cases, manage the queue, and perform close follow-ups until the issue is resolved. Ensure that the backlog is managed in accordance with the Advanced Technical Support team.
  • When it is absolutely essential, complex cases of difficulties should be escalated to the Advanced Technical Support team.
  • Develops a general understanding of Teletrac Navman’s proprietary products, which increases the capacity to resolve customers’ issues on the initial contact.
  • Offers support around the clock through an on-call service.

Application Deadline

  • June 30, 2023
Applying Criteria

To apply for this job, please send your resume and cover letter through our online application site.

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Place of Work
  • New Zealand
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