Care Experience Lead job in Pakistan

  • Full Time
  • Pakistan
  • Posted 11 months ago
  • 50000-100000 PKR / Month
  • Applications have closed

Care Experience Lead job in Pakistan. Looking for a position as a Care Experience Lead job in Pakistan? CAREEM offers PKR 50000-100000 monthly for the Care Experience Lead position. Careem is developing “the everything app” to streamline everyday tasks in the Middle East, including transport, food delivery, shopping, and money transfers. The Careem is driven by a strong mission to make people’s lives easier and better, and to create a fantastic, motivational company. For more than 50 million users. Facilitate discussions and make plans to transform DSATs into CSATs. Make sure the Careem customer service standards are being met by coordinating with the local teams. At least two years of senior-level expertise in process design, experience design, or a similar discipline, preferably in the field of customer service and call centers.

Job Title:

  • Care Experience Lead job

Salary:

  • PKR 50000-100000 Monthly

Job responsibilities and duties:

As a worker, you will have to do and be responsible for the following:

  • Develop a foundational set of operations for Careem Care.
  • Analyze the NPS/CSAT scores to find weak spots in the user experience.
  • Ensure the quality of calls handled by Care agents remains at or above market norms at all times.
  • Guarantee respect for regulations and standards
  • Facilitate discussions and make plans to transform DSATs into CSATs.
  • Facilitate brainstorming and review sessions, as well as quality assurance and policy hackathons
  • Make sure the Careem customer service standards are being met by coordinating with local teams.
  • We used trend analysis to spot areas for development and innovative process alignment strategies to guarantee we met our quality targets.
  • In order to improve quality results, it is important to examine recurring challenges in quality assurance and operations.

Application Deadline

  • June 28, 2023
Applying Criteria

To apply for this job, please send your resume and cover letter through our online application site.

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Place of Work
  • Pakistan
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